Updated Policy for Authentication

bkctroy

• October 18, 2018 20:56

           

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  tu

  • October 18, 2018 22:35

  That's sure to make for some irate customers. Past, present, & probably not future. I would imagine that there is a significant number of people who are not educated enough to spot a counterfeit Benchmade. After saving up for that first $300 knife, that dulls quickly or has some other issue, they send it in only to have it confiscated. Unable to return it and out the money. I know you are a business but this seems a bit harsh.

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  bkctroy

  • October 18, 2018 23:10

  Honestly, this is the same policy we've had in place on the website for some time now. The only change, is that our employees cannot vouch for the authenticity of a knife without it being sent in. As certain counterfeits become harder to identify remotely, we want to make sure we're not putting anyone in a bad position, with unintentionally bad advice. 

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  unicorn

  • November 06, 2018 01:48

  How is that harsh? They don't want fakes out there giving people a bad impression of the real thing. It's not their fault someone bought a fake. Unless the person bought the knife directly from Benchmade, it's not Benchmade's responsibility to pay the person back for buying a fake. 

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