<b>Every Benchmade knife is built to last</b>—and we stand behind that promise with our <i>limited lifetime warranty</i>. If your knife has a <b>manufacturing defect</b>, we’ll repair or replace it at no cost. <br><br><b>Coverage includes:</b> <ul> <li>• Blade and handle replacements</li> <li>• Internal mechanisms (springs, locks, washers)</li> <li>• Handle hardware or structural failure</li> <li>• Functional issues not caused by misuse or modification</li> </ul> <br>We do <b>not</b> service or sharpen non-Benchmade knives. If your knife experiences the same failure within 60 days of service, we’ll cover return shipping. If it happens three times consecutively, we’ll offer alternative solutions. Still unsure if your issue is covered? Send it in—our team will inspect it and advise the next steps.

<b>We don’t just build knives for life—we help you maintain them for life, too.</b> LifeSharp is our <i>complimentary maintenance service</i> for all authentic Benchmade knives. <br><br><b>Every knife sent in receives:</b> <ul> <li>• Professional sharpening</li> <li>• Deep cleaning and lubrication</li> <li>• Full inspection and hardware adjustments</li> <li>• Tune-up of the deployment and lockup mechanisms</li> </ul> <br>There’s <b>no charge</b> for the service—just cover shipping to us. We’ll handle the rest, including return shipping.

<b>Absolutely.</b> We offer <i>free replacement hardware</i> so you can fix common issues at home without sending your knife in. <br><br><b>Available parts for current-production models:</b> <ul> <li>• Pocket clip & screws (T6 Torx)</li> <li>• Handle screws (T6 Torx)</li> <li>• Male portion of the pivot screw (T10 Torx for most, T8 for Balisongs)</li> <li>• Thumb stud (if applicable, T6 Torx)</li> </ul> <br> <b>How to request:</b> Fill out our Parts Request Form. We’ll ship your parts <b>free of charge</b> via USPS. <i>Tools not included.</i><br><b>Please note:</b> We cannot send blades, scales, springs, or internal components. These can still be repaired through our <i>warranty program</i>.

Most orders from <b>benchmade.com</b> ship within <i>2 business days</i> for in-stock items. However, personalized or custom knives take longer due to additional craftsmanship and processing.<br><br><b>Here’s what to expect:</b> <ul> <li>• <b>Standard (Inline) Orders:</b> Ship within 2 business days</li> <li>• <b>Personalized Orders:</b> Ship within 5 business days</li> <li>• <b>Custom Knives:</b> Ship within 10 business days</li> </ul><br><b>To check your order status,</b> log into your account at <i>benchmade.com</i> for real-time updates and watch for an email with tracking once your order ships

<b>We get it—sometimes the perfect knife takes time to find.</b> If you're not fully satisfied, we offer <i>hassle-free returns</i> for eligible products purchased directly from <b>Benchmade.com</b>. <br><br><b>Return eligibility:</b> <ul> <li>• Return within <b>60 days</b> of delivery</li> <li>• Item must be <b>unused</b>, <b>unworn</b>, and in <b>original packaging</b></li> </ul> <br><b>Not eligible for return:</b> <ul> <li>• Custom knives, Gold Class, Limited Editions, and Cutlery</li> <li>• Used or modified products</li> <li>• Orders not placed on Benchmade.com</li> </ul> <br><b>Return process:</b> <ol> <li>Visit our Returns Portal</li> <li>Enter your Customer PO# (starts with “1100”)</li> <li>Select the item and refund method (card or gift card)</li> <li>Print your packing slip and ship the item to us</li> </ol> <b>Refunds:</b> Issued within <i>7–10 business days</i> after we inspect your return.