Customer Service Response

Sibyrne

• January 29, 2022 19:45

When is customer service at Benchmark going to resume taking phone calls and answering emails?

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  arcsupply

  • January 30, 2022 00:39

  I sent an email at 1/12 and got response at 1/28.

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  dj

  • January 30, 2022 00:46

  On a downhill trend ................

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  MidnightMarauder

  • February 02, 2022 03:22

  Well don’t feel too bad - I put in a warranty request for a Morpho clip on November 21, 2021 and I haven’t even gotten a response.  Just shows as “pending” in my order status.  For 10 weeks.  Yikes.

  On the plus side, I added myself to the Shootout notification list while I was in the website…

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  tu

  • February 02, 2022 21:38

  Try using the pop up chat on there website

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  MidnightMarauder

  • February 02, 2022 22:07

  [@mention:589599268366343161] posted:

  Try using the pop up chat on there website

  Will do - I hadn’t noticed that before - thanks!

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  tu

  • February 02, 2022 23:38

  [@mention:673489563795465984] posted:

  Will do - I hadn’t noticed that before - thanks!

  Hope it helps

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  MidnightMarauder

  • February 02, 2022 23:56

  [@mention:589599268366343161] posted:

  Hope it helps

  Worked perfectly!  Shae got me hooked up in just a few minutes.  Thanks for the tip @tu

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  tu

  • February 04, 2022 20:15

  [@mention:673489563795465984] posted:

  Worked perfectly!  Shae got me hooked up in just a few minutes.  Thanks for the tip @tu

  It seems like they made that there preferred method of communication, but told no one

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  MidnightMarauder

  • February 04, 2022 21:22

  [@mention:589599268366343161] posted:

  It seems like they made that there preferred method of communication, but told no one

  They must have - they answered immediately and worked out my problem without me needing to even do an online Lifesharp ticket or change the existing ticket.  Good info to know

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