service

sweergin

• May 28, 2020 01:39

sent my everyday carry in for service.  hk auto.  email says too old, parts not available.  they want to keep my knife and give me a shopping credit of $150.

wtf?  as a conspiricist blah blah blah.  anyone ever been treated this way?

 

0

• 

  dj

  • May 28, 2020 01:41

  Tell them to send you a new comparable knife or send it back to you 

  1
• 

  jonearlt

  • May 28, 2020 02:01

  Seems like they’re treating you pretty good.  It’s not like they would keep your property without permission.  They are offering a fair price for an irreparable knife. 

  4
• 

  Tim O

  • May 28, 2020 02:24

  Welcome to the forum Sweergin!

  When it comes to older model knives parts inventories only last for so long. Rarely do manufacturers replenish an inventory for a given knife. Benchmade is no different. So no conspiracy going on there. Basically you have a few options. The first being simply to call Benchmade CS and ask them to return your knife just the way it is. You could then look for the same model on the second hand market. Obviously this option will cost you the price of another knife that you may eventually run into the same problem with. Your second opinion would be to accept the generous offer of $150 and purchase a new model Benchmade Auto. There are a number to choose from and I'm sure you can find one to suit your needs and tastes. 

  Good luck with your endeavor! 

  0
• 

  boinkman

  • May 28, 2020 03:43

  I'd take the credit personally.  If it's needing service and Benchmade can't repair it then it's probably not worth the price of the credit they're offering you.  What model is it?  

  0
• 

  billhammer

  • May 28, 2020 03:55

  Welcome.

  Its too bad they don’t have parts to repair your knife. But the $150 offer is a very nice gesture on BKC’s part. So now you have options.

  An unusable knife in your pocket is just dead weight.

  If it was me I’d have them send the knife back & hunt for similar model to use as parts. Mean time I’d buy a new auto from a online dealer. The cost of buying from online dealer will be more than the MSRP less the $150 BKC has offered but you have your original knife & hopefully find the donor knife soon.

  If you don’t want your old knife back take BKC’s offer.

  Let us know what you decide to do & what new knife you buy.

  0
• 

  tu

  • May 28, 2020 17:30

  Unless it was an Entourage, I'd take the credit

  0

Please sign in to leave a comment.