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Broke axis-lock.

aramis001

September 09, 2013 09:06

Hello. I am from Russia. A help is needed. at my banchmade model 746 broke spring of axis - lock. To the knife only 2 months, and carried him I only 10-15 days.
Where I must purchase a spring right, from the side of klips.
If I not in a that place opened a theme will excuse. my English bad. send in a theme where can be this question came into question already. Thanks to everybody!

Comments

8 comments

aramis001

September 15, 2013 16:16
quote:

Originally posted by aramis001:
Hello. I am from Russia. A help is needed. at my banchmade model 746 broke spring of axis - lock. To the knife only 2 months, and carried him I only 10-15 days.
Where I must purchase a spring right, from the side of klips.
If I not in a that place opened a theme will excuse. my English bad. send in a theme where can be this question came into question already. Thanks to everybody!

It is video of the broken spring. Two parts, language Russian.

http://www.youtube.com/watch?v...OWa6Da4JtBvvLJspzU1w

http://www.youtube.com/watch?v...OWa6Da4JtBvvLJspzU1w
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dj

September 15, 2013 16:28
I would Email Benchmade knife company ........
They will help you Iam sure.
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laser

September 15, 2013 19:42
He took a knife apart in video-lost warranties,
only some member can help him now.
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aramis001

September 24, 2013 13:22
Incomprehensible policy of firm Banchmade. All process of sorting out of knife is taken off, evidently, that springs are damaged, I do not want from for it to send my knife to them. Simpler to deport the complete set of springs them. I in fact will not forgive to deport a blade to me! Zero Tolerance without problems sends the damaged details. That I must think of knives of company Banchmade at which a spring breaks a secret in 15 days of exploitation.
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misstoolgirl

May 31, 2014 00:18
Hi- did you get the replacement parts? Do you know how to put it back together if you get the parts? I ask because I've taken many other brands apart that were not as nicely made and it is hard to reassemble them. Can someone here purchase in the US the springs and just send them to you. They are such nice knives I hate the idea of you giving up on them because of a bad customer relations experience. I am in Manufacturing myself and I can tell you sometimes customers just have bad experiences I can not help and with a company the size of Benchmade you may have just gotten put into the this rule applies group.

I hate to hear about your issues. Let me know if you got your parts and can you reassemble your knife. And by the way your English is very good so no need to worry over that. I can't even spell and English is my one and only language. I have nothing to do with benchmade knives other than as a new user myself but if I can help in any small way I will.

Vicki
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sjoobbani

May 14, 2015 16:25
Did you get this sorted out?
Contact Benchmade and they should help. You would have to take the knife apart to fix it anyways, although you still did violate the warranty. Maybe they'll charge you?
You can also make them yourself out of piano wire.
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eads2006

June 07, 2015 07:20
I'm sorry you broke your knife. You did violate their terms, but they probably sell the springs due to normal wear and tear.
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loonybin

June 07, 2015 23:16
quote:

Originally posted by eads2006:
I'm sorry you broke your knife. You did violate their terms, but they probably sell the springs due to normal wear and tear.

Nope. For folks in the US, they will not send out the springs. The knife must be returned to them for repair. For overseas folks, I've heard of them sending springs, but I don't know how common that is.
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